Frequently Asked Questions

Almost certainly, Yes.  While it's not guaranteed that every Fortune 1,000 company outsources something, it is common for most of them to outsource certain business functions or processes. Outsourcing allows companies to focus on their core competencies while delegating other tasks to external partners who can provide specialized expertise, efficiency, or cost savings.  There are some, mostly government, roles that require the work be conducted on US soil; otherwise, provided all federal, state and local law is followed - you can outsource.  

1. A discovery call will take place with our team and key stakeholders on your side.  This is necessary to see which of our services will be the best fit, identify any integration & hardware requirements and understand your unique culture.  If appropriate, your requirements and the onboarding process will also be shared.
2. You will contract with Hire Aregio.  The scope of service, term of contract, type of service, cost, etc. will be agreed to in this Service Contract.  
3. Hire Aregio, in tandem with our partners, will recruit and vet candidates until we are confident we have found the best candidates for you.  Then, you will be presented with the top prospects (usually 2-3), including our assessments.  If desired, you can interview these finalists as well.  You always have the choice in whom you work with and if needed additional prospects can be screened.
4. Our partner in Monterrey will hire the person you select to become a full-time employee whose sole responsibility is servicing your account.  We take care of all of the required paperwork, payroll, standard onboarding and provide generous benefits.  Your service will begin as soon as a day after we hire them or on the agreed upon date.  Often clients also want to provide additional training and onboarding which can be conducted in a number of different ways, including live on-site. 

 English proficiency is the first item we screen for.  Both written and verbal English skills are then tested.  We also typically test for MS Office proficiency, and basic computer literacy.  If you have technology or industry-specific competency requirements we can work with you to screen for that as well.   

 This depends a lot on your unique requirements and budget.  Monterrey is home to several of Mexico’s top universities.  This is part of the reason many BPO’s and large US companies have their Support, IT, AR, and other call centers here. All of our employees have a college degree and some relevant work experience.  For most entry-level positions you can expect a great deal more experience than you would be able to find in the US.  Additionally, our business model makes it easy for us to attract C-level talent or anything in between.  Your Hire Aregio Sales Executive can provide more guidance on how experience and skillset impact the cost of our services.  

 Your customers and employees will likely not detect an accent as many of our employees are native English speakers.  We train our employees to never falsely claim to be physically located at your place of business and respond to direct questions on their location with something like: “Scheduling Center for Dr. X” or “Central Sales for Company Y located at Broadway and 1st.”  

 There are several safeguards that we put in place if we are working remotely with data in the US.  Data will not be transferred to our offices in San Pedro, a municipality of Monterrey, unless approved of or sent by our clients.  

As a client of Hire Aregio, you own in perpetuity your data.  Protecting our client’s data and image is one of the support pillars Hire Aregio stands on.  We have dedicated ip’s, 24/7 monitored offices, firewalls, and dedicated ethernet connections.  Workstations are always physically located in offices, behind biometrically secured doors, in the heart of the safest and wealthiest city in Latin America - San Pedro. We are 100% HIPAA compliant and many of our clients are in healthcare and financial industries.  Talk to us to learn more of the details.  

 Smaller organizations sometimes hesitate to bring in outside help over fears of upsetting their work family.  Some people may feel threatened by cheaper labor who are eager to make an impact.  Many people are surprised to learn that outsourcing typically improves employee retention and satisfaction.  By removing some of the mundane, tedious tasks that often pile up, employees are able to focus on aspects of their job that are more satisfying.  Being understaffed increases the workload of many people within an organization.  Training someone to assist you only to have them leave soon afterward is deflating.  Hire Aregio aims to augment necessary US-based workers with back-office services.  Even outsourcing skeptics appreciate having competent, hard-working support.  

 If your dedicated professional is not meeting your expectations in the first month we will replace them with someone else - free of charge.  We experience extremely low-turnover, around 3% on average.  If your professional does quit, we will find a similar talent to replace them and you will not be charged for the first two weeks they are on the job.  When this has happened it is usually due to a major life event, like relocation or a new baby, and our clients are not impacted.  

 Many BPO companies in Mexico will pay the bare minimum and provide only legally required benefits knowing there will someone to take their place when the lose their best workers. 

We believe that happy employees produce better results.  We pay competitive salaries with annual performance based raises.  There are many opportunities for advancement - all of our current LOB Managers have been promoted internally.  Women make up 80% of leadership positions - which is extremely rare for Mexican companies.  

All employees receive health insurance, chef-prepared breakfast and lunch daily, performance-driven Christmas bonuses, comfortable working conditions, birthday and work-anniversary recognition (with cake), paid company outings, and more.